Shipping and Returns
Processing & Shipping
This depends on where you are and the product you're interested in.
General dispatch/delivery is as follows-
UK ready to send items (greetings cards/prints/certain products): 1-5 days
UK other (made to order items/pet portraits): 1-4 weeks
International ready to send items (greetings cards/prints/certain products): 5-10 days
International other (made to order items/pet portraits): 1-6 weeks
Please bare in mind these time scales can differ during busy periods (Christmas etc).
Returns will be accepted up to 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Personalised or custom work
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
To complete your return, I require a receipt or proof of purchase.
Customs charges & delay
Customs forms for International orders will be filled accordingly. As a result, any import duties, taxes, customs, etc. that might be charged by your country are yours to pay.